CalBank PLC has opened a branch in Ho with a pledge to take individual and corporate services to higher heights in the Volta Region.
The pioneer branch in the region brings to 33 the number of the bank’s branches in the country.
At the opening ceremony held on July 20, 2022, the Dean of the Municipal and District Chief Executives (MDCEs), James Etornam Flolu, said the region had great potential for investment and rapid growth in the areas of agriculture, tourism and trade.
Mr Flolu, who is the DCE of Afadzato South, said what was needed to harness those potentials was financial capital.
In that regard, the DCE said the presence of Cal Bank in the region was cause for hope as it would complement the efforts of other existing banks to provide small, medium and large loans to traders, agri-businesses and the tourism sector to grow.
Customer needs
Flolu urged Cal Bank to introduce unique products and services in response to the diverse needs of customers.
In particular, I wish to suggest that Cal Bank should provide high-value advisory services for businesses on growth opportunities and new markets to put them in a good position to repay any loan they contract from the bank, he added.
The Branch Manager, John Dickson Meteku, said Cal Bank’s presence was part of its strategy to provide convenient retail banking services for Ghanaians and boost its efforts to get closer to its customers in the retail space.
The bank has made this strategic move to enhance our visibility and impact the lives of the people of the Volta Region through its operations by offering superior tailored solutions to our cherished customers,” he added.
Meteku said the decision by Cal Bank to open a branch in Ho was a step in the right direction since the municipality was a good place to do profitable business in the region.
The Asafofia of Ho-Ahoe, Togbe Adase V, said Cal Bank was in a very safe domain for business and gave an assurance that the traditional authorities would support them in their operations always.
It was observed that many customers of banks and specialised deposit-taking institutions lacked adequate appreciation of their rights and responsibilities as customers of financial services.
Notices and rules of that had issues to safeguard customers in their dealings with financial service providers such as disclosure and product transparency, rules for credit product and service, the customer resource mechanism guideline for financial service providers and the notice on the abolition of unfair fees, charges, practice and many others.
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