MTN Ghana’s Chief Executive Officer, Stephen Blewett, has revealed that the company has invested over $1 billion in improving customer service delivery over the past five years. This, he said, underscores MTN’s ongoing commitment to customer satisfaction. He also announced plans for additional significant financial investments in the coming year. We are here because of our customers,” Blewett stated. “We want you to have an exceptional experience, not a poor network. MTN’s success today is a result of our commitment to investing over $200 million annually in our network. “By the end of this year, we will have invested $1 billion over the past five years. And we’re planning to invest even more to continue enhancing our services.” Blewett also addressed the rising issue of mobile money fraud, urging customers to stay vigilant. He shared a personal experience from his first month at MTN, when he became the target of a mobile money scam. In my first month here, I received a call from ...
The Association of Ghana Industries (AGI) has welcomed the removal of the 1% Electronic Transfer Levy (E-Levy), stating that it will boost digital financial transactions and reduce the cost of doing business in Ghana. The CEO of AGI, Seth Twum Akwaboah, speaking to Citi Business News at MTN House in Accra during the first anniversary of the telecommunication company’s CEO in office, commended the government for its decision, highlighting its positive impact on businesses, especially small and medium enterprises (SMEs). Seventy-five percent of our members are SMEs, and for them, digital transactions are essential. Any additional cost discourages their use. The removal of the levy will not only cut costs but also encourage more businesses to embrace digital financial services and electronic money transfers. It’s a commitment the President made, and now that it has been fulfilled, we look forward to seeing its impact on business growth”, the CEO of AGI said. Meanwhile, Ing. Dr. Kenne...