Kofi Ahovi

  The National Communications Authority (NCA) has introduced stricter quality of service standards for mobile network operators, including a requirement that all SMS and MMS messages must be delivered within five seconds. In a press release issued on Sunday, February 15, 2026, the regulator announced amendments to its Quality of Service (QoS) Key Performance Indicators (KPIs), describing the revised framework as more “stringent, measurable and enforceable” across all Metropolitan, Municipal and District Assemblies in Ghana. The Authority said the updated standards take immediate effect and replace several benchmarks that have remained unchanged since 2004, aligning them with current technological developments, evolving consumer usage patterns and national digital policy priorities. Under the new messaging requirements, operators must achieve a minimum delivery success rate of 98% for SMS and MMS services, with delivery times not exceeding five seconds. Voice service standards have ...

 Due to the ongoing Russian attack on Ukraine, MTN Ghana and Vodafone Ghana have waived calls and SMS fees between customers in Ghana and Ukraine so that they can reach each other easily and at no cost at all. In a statement announcing the waiver, MTN said “We understand that some of our customers in Ukraine have experience challenges trying to contact their loved one. To this end, we have stepped in with support to ensure our customers, both at home and Ukraine, are still able to connect with family and friends.” The statement then said all of MTN customers will benefit from the waived SMS and voice call fees to and from Ukraine. The telecom giant said even though it does not have operations in Ukraine, it felt the need to be responsive to its customers in Ghana and Ukraine in time of their need, adding that it had worked with GSMA to ensure that connection between Ghana and Ukraine is much easier. Read also: Comm. ministry allegedly mulls DUOPOLY in Ghana’s telecom industry Meanw...