The Chief Information Officer (CIO) of Prudential Bank LTD, Leopold L.L. Armah, has called for a deliberate shift in how Ghana prepares its workforce for an AI‑driven future, emphasising that technical skills must be balanced with creativity, analytics, and the right attitude. He made the call a panel discussion at the Ghana AI Summit, where he explored the intersection of skills, talent, and the future of the workforce on the theme "AI, Skills, Talent, and the Future of the Workforce." Addressing participants, Armah noted that digitalisation has become the new normal, driven largely by customer expectations and the rise in emerging technologies such as cloud computing, APIs, AI, and the Internet of Things. These technologies, according to him, are reshaping industries and challenging traditional business models, particularly in banking. "Banking has changed so much in the past two decades that sometimes you wonder whether you are still working with a bank or another en...