In its commitment to delivering convenient, secure and innovative digital solutions for customers, MTN Ghana has launched Sim Swap Self-Service. This innovative solution empowers customers to replace their SIM cards whenever and wherever they may be, eliminating the need to visit a physical service centre for assistance. The launch was held simultaneously across six locations, Accra, Kasoa, Koforidua, Kumasi, Ho and Tamale, demonstrating MTN’s commitment to digital transformation and enhancing customer experience. Speaking at the event, Jemima Kotei Walsh, the Chief Customer Experience Officer of MTN Ghana, shared the vision behind the new self-service SIM swap initiative. She underscored MTN’s dedication to harnessing technology for customer empowerment, describing the launch as a milestone that would reshape how customers interact with their mobile services. She explained that, for years, SIM swaps meant a trip to a service center or an online request that required assist...