MobileMoney LTD has signalled its intention to take legal action against what it describes as misinformation circulating on social media following a viral TikTok video alleging a Mobile Money (MoMo) fraud incident.
While acknowledging the right of individuals to share their experiences, the company cautioned against what it described as unverified public commentary that could mislead customers and damage trust in digital financial services.
At MobileMoney LTD, we remain committed to transparency, customer protection and factual public discourse,” the company said. “However, where misinformation threatens our reputation and service integrity, the Company may take legal action or any other measures it deems appropriate.”
The firm did not specify the nature of the potential legal action but maintained that it reserves the right to protect its brand and reassure customers.
In a statement issued in Accra on March 1, 2026, the company responded to claims made in a video posted by the TikTok handle “HealwithDiana | Nervous System,” clarifying that its internal investigations found the incident was linked to the sharing of sensitive security credentials by the affected customer.
According to MobileMoney LTD, the customer — identified as the mother of the content creator — had engaged in a phone call with an individual later identified as a fraudster prior to the unauthorised transactions.
Our investigations reveal that the customer disclosed sensitive security details, including the MoMo App Registration OTP, MoMo PIN and Login OTP, during a phone conversation with the fraudster,” the company stated. “These credentials enabled the individual to register the wallet on another device and carry out unauthorised transactions.”
The company emphasised that it does not request customers’ One-Time Passwords (OTPs), PINs or any personal security codes under any circumstance.
MobileMoney LTD will never ask for your OTP, MoMo PIN or any personal security code. Every security notification we send clearly warns customers not to share these details with anyone,” the statement stressed.
Fraud line blocked, investigations ongoing
MobileMoney LTD disclosed that the phone number used to contact the customer has since been blocked and blacklisted on the MoMo platform, and suspended from voice services.
It added that it is collaborating with relevant partners and law enforcement agencies as part of ongoing investigations.
Customer safety remains our highest priority. We continue to work closely with stakeholders to review the incident and strengthen preventive measures,” the company noted.
Customers urged to report fraud via 419 helpline
The company is urging customers to remain vigilant and immediately report any suspected fraud through the MTN 419 Helpline.
We strongly advise customers never to share personal security credentials with any third party. Fraud-related concerns should be reported immediately through the MTN 419 Helpline for prompt action,” the statement added.
MobileMoney LTD reiterated its commitment to maintaining a secure and dependable digital financial ecosystem, supported by robust security systems and continuous customer education initiatives.
The development comes amid growing public scrutiny of digital financial services security, as mobile money usage continues to expand across Ghana.
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