A total of 50 million customers had used the Heathrow’s Terminal 5 by the end of June 2010 since it opening in March 2008, a release from British Airways (BA) stated.
The figure is equivalent to 14 times the population of Cape Town or more than South Africa’s entire population.
According to the release, 1.5 million customers, travelling on 5700 British Airways flights between South Africa and London, have used the terminal. During the world cup in June/July 2010 about 70,000 customers flew to and from South Africa on British Airways.
“Now in its third year of operations Terminal 5 has won acclaim from travelers around the world. Since the opening of Terminal 5, customers have also consistently given British Airways its most positive ever feedback scores in a monthly survey of more than 35,000 randomly selected customers,” the release stated.
As measured by industry standards, BA has improved its punctuality at Heathrow from an average of around 50% of on time departures each month when it was split located in Terminal 1 and 4, to an average of around 80% since moving to Terminal 5. “Many days the airline can achieve 90% of on time departures at Terminal 5,” the release added.
Sue Botes, BA commercial manager of South Africa noted that, “Terminal 5 is a great success story for BA and the travel industry. The terminal has helped to transform operations at Heathrow and continues to give customers the best travel experience they have had at the world’s busiest airport.”
BA now has the best baggage performance of any major European hub based carrier. Arriving bags are also often waiting on the carousels to be collected by customers as they make their way through passport control.
Overall levels of punctuality and baggage operations will improve even further when a new 300 million pounds third part of the terminal campus, known as T5C, opens for customers in the middle of 2011.
“Terminal 5 ‘C’ will make a real difference when it is fully operational next year and will mean that more than 95% of our services will be served by an ‘air bridge’. That’s an extra three million customers each year who won’t have to use a bus to get to or from their aircraft,” said Andy Lord, BA director of operations.
The figure is equivalent to 14 times the population of Cape Town or more than South Africa’s entire population.
According to the release, 1.5 million customers, travelling on 5700 British Airways flights between South Africa and London, have used the terminal. During the world cup in June/July 2010 about 70,000 customers flew to and from South Africa on British Airways.
“Now in its third year of operations Terminal 5 has won acclaim from travelers around the world. Since the opening of Terminal 5, customers have also consistently given British Airways its most positive ever feedback scores in a monthly survey of more than 35,000 randomly selected customers,” the release stated.
As measured by industry standards, BA has improved its punctuality at Heathrow from an average of around 50% of on time departures each month when it was split located in Terminal 1 and 4, to an average of around 80% since moving to Terminal 5. “Many days the airline can achieve 90% of on time departures at Terminal 5,” the release added.
Sue Botes, BA commercial manager of South Africa noted that, “Terminal 5 is a great success story for BA and the travel industry. The terminal has helped to transform operations at Heathrow and continues to give customers the best travel experience they have had at the world’s busiest airport.”
BA now has the best baggage performance of any major European hub based carrier. Arriving bags are also often waiting on the carousels to be collected by customers as they make their way through passport control.
Overall levels of punctuality and baggage operations will improve even further when a new 300 million pounds third part of the terminal campus, known as T5C, opens for customers in the middle of 2011.
“Terminal 5 ‘C’ will make a real difference when it is fully operational next year and will mean that more than 95% of our services will be served by an ‘air bridge’. That’s an extra three million customers each year who won’t have to use a bus to get to or from their aircraft,” said Andy Lord, BA director of operations.
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