By Kofi Ahovi
Toyota Ghana Limited has launched a new maintenance service dubbed Express Maintenance Service (EMS) in the Ghanaian market.
The objective of the EMS programme is to improve customer satisfaction and convenience by drastically reducing the service lead-time of periodic maintenance and guarantee quick delivery time by utilizing Toyota Production System concepts.
The target service lead-time from reception to vehicle delivery is about one hour, far less than the previous time. The service is very reliable as it ensures safe and high quality job execution.
A pilot was successfully run on this project from September last year and the exercise was well appreciated by clients.
Toyota plans to extend this service to Kumasi later in the year while the other branches would be added in subsequent years.
Currently, Ghana is the first country in sub-Saharan Africa and fourth in Africa as a whole to launch this programme after Egypt, Algeria and Morocco.
Toyota Production System is the system where a high quality product is made via an efficient production line. Express Maintenance is where the Toyota Production System is applied to vehicle maintenance service by using a highly efficient maintenance bay.
The Managing Officer of TMC, Katsutada Maumoto, urged Toyota customers to take advantage of the new services in order to enjoy its associated benefits.
“Toyota believes in putting the customer first, and Express Maintenance service is yet another step towards achieving total customer satisfaction,” said Masumoto.
The Managing Director of Toyota Ghana, Takahiko Takabayashi, explained that currently only Toyota saloon cars, RAV4 and Prado enjoy the express maintenance service but added that the rest of the models would be covered by June this year.
The Minister of Trade and Industries, Hannah Tetteh, launching the service, assured of government’s continuous support to improve the investment climate of the country to attract more investment and increase job opportunities.
In an interview, Masumoto said a total of 741 vehicles were recalled from Ghana during the recall period when certain technical defects were detected on certain models of Toyota vehicles worldwide.
He assured that the company has taken measures to ensure that such an incident does not re-occur.
Toyota Ghana Limited has launched a new maintenance service dubbed Express Maintenance Service (EMS) in the Ghanaian market.
The objective of the EMS programme is to improve customer satisfaction and convenience by drastically reducing the service lead-time of periodic maintenance and guarantee quick delivery time by utilizing Toyota Production System concepts.
The target service lead-time from reception to vehicle delivery is about one hour, far less than the previous time. The service is very reliable as it ensures safe and high quality job execution.
A pilot was successfully run on this project from September last year and the exercise was well appreciated by clients.
Toyota plans to extend this service to Kumasi later in the year while the other branches would be added in subsequent years.
Currently, Ghana is the first country in sub-Saharan Africa and fourth in Africa as a whole to launch this programme after Egypt, Algeria and Morocco.
Toyota Production System is the system where a high quality product is made via an efficient production line. Express Maintenance is where the Toyota Production System is applied to vehicle maintenance service by using a highly efficient maintenance bay.
The Managing Officer of TMC, Katsutada Maumoto, urged Toyota customers to take advantage of the new services in order to enjoy its associated benefits.
“Toyota believes in putting the customer first, and Express Maintenance service is yet another step towards achieving total customer satisfaction,” said Masumoto.
The Managing Director of Toyota Ghana, Takahiko Takabayashi, explained that currently only Toyota saloon cars, RAV4 and Prado enjoy the express maintenance service but added that the rest of the models would be covered by June this year.
The Minister of Trade and Industries, Hannah Tetteh, launching the service, assured of government’s continuous support to improve the investment climate of the country to attract more investment and increase job opportunities.
In an interview, Masumoto said a total of 741 vehicles were recalled from Ghana during the recall period when certain technical defects were detected on certain models of Toyota vehicles worldwide.
He assured that the company has taken measures to ensure that such an incident does not re-occur.
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