MTN Group Experiences Cybersecurity Incident, Assures Customers of Data Protection

MTN Group has announced that it has experienced a cybersecurity incident. Despite the breach, the company's platforms remain fully operational, and it continues to closely monitor its environment.

We are working closely with leading cybersecurity experts and are conducting a forensic investigation to assess any impact to our environment in line with our established security protocols," MTN stated in a statement.

Potential Impact
Early indications suggest that about 5,700 MTN Ghana customers' data may have been affected. The company has assured that it will contact the customers involved.

Security Measures
MTN urges customers to remain vigilant and follow regular security measures, including:

- Keeping MTN, MoMo, and banking apps and devices updated
- Using strong, unique passwords for accounts and changing them regularly
- Being cautious of unexpected messages and not clicking on suspicious links
- Not disclosing sensitive information such as passwords, PINs, and OTPs
- Activating multifactor authentication where available

Commitment to Data Protection
The privacy of information is our top priority, and we remain committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders," MTN emphasized.

Customers with questions or concerns can reach out to MTN's support team on the toll-free customer care number 100.

We understand that this incident may raise concerns, and we are committed to providing you with the updates and guidance required during this time," MTN assured.

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