PURC: We are closely monitoring why ECG prepaid customers are unable to top-up

The Public Utilities Regulatory Commission (PURC) says it was closely monitoring the challenges experienced in vending for prepaid consumers on E-cash and PNS metering system of the Electricity Company of Ghana (ECG).

A statement signed by the Executive Secretary of the PURC, Dr Ishmael Ackah assured "all affected customers of its commitment to ensuring the delivery of a safe and reliable utility service provision and to have the issue resolved quickly."

The ECG is currently experiencing some technical challenges in relation to the metering system nationwide, which has resulted in some customers unable to top-up electric power credit on prepaid metres for the past three days.

The technical challenge has affected customers in 10 operational regional areas of the ECG in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.

The problem started on Monday and as of Thursday afternoon, it was yet to be completely fixed.

Some of the systems have been fixed but not all," Charles Nii Ayiku Ayiku, General Manager in charge of external communications at ECG said.

"We are working very hard to make sure that we get all the systems in place," he added.

Ayiku said the issue is for some customers and not all customers and that the challenge was detected and fixed, "but some of the systems were not able to respond. So, it is not all our customers that are experiencing this challenge," he said.

Below is copy of the statement

Dr Ishmael Ackah - Executive Secretary of the PURC

The Public Utilities Regulatory Commission (PURC) has noticed with concern challenges experienced in vending for consumers on E-cash and PNS metering system of the Electricity Company of Ghana (ECG).
The commission is closely monitoring the situation and in full discussions with the service provider to address the issue.
The commission wishes to assure all affected customers of its commitment to ensuring the delivery of a safe and reliable utility service provision and to have the issue resolved quickly.

Comments

UK-Ghana Trade & Investment Summit: Trade Resource Centre to help businesses maximise UK-Ghana trade opportunities

In a significant boost to UK-Ghana trade and investment relations, the UK-Ghana Chamber of Commerce (UKGCC), in partnership with the UK-Ghana Jobs and Economic Transformation (JET) Programme, has launched the UK-Ghana Trade Resource Centre, a practical market-access platform designed to help businesses identify opportunities, navigate export requirements and build commercial partnerships between Ghana and the United Kingdom. The UK and Ghana enjoy strong trade relations, with total bilateral trade reaching approximately £1.6 billion in the year to Q1 2026. Yet, despite this progress, significant untapped opportunities remain for businesses in both countries. The Trade Resource Centre has been established to help bridge information gaps, connect businesses with the right partners, and support firms to take greater advantage of opportunities under the UK-Ghana Trade Partnership Agreement. The launch formed one of the major outcomes of the UK-Ghana Trade & Investment Summit 2026,...

NESCAFÉ Launches Real Vibes Text & Win Promo to Reward Coffee Consumers Across Ghana

NESCAFÉ has launched the Real Vibes Text & Win Promo, an exciting consumer promotion designed to reward loyal coffee lovers and bring the brand’s My Coffee, My Vibe experience even closer to consumers across the country. Running from September to December, the promotion gives consumers the opportunity to enjoy their favourite NESCAFÉ coffee while standing a chance to win exciting prizes, including phones, motorcycles, airtime and the ultimate grand prize—an electric SUV. Speaking at the launch, Lily Ntim, Category Development Manager for NESCAFÉ, said the promotion reflects NESCAFÉ’s commitment to creating, rewarding and memorable experiences for consumers. “Today, we are excited to introduce the NESCAFÉ Real Vibes Text & Win Promo, a campaign designed to bring the My Coffee, My Vibe experience even closer to our consumers,” she said. She added that the campaign is not only about prizes, but also about celebrating the everyday moments consumers enjoy with their coffee. “T...

Ghana Home Loans

With interest rates declining, a more liquid environment and a macroeconomic stability, mortgage financing is expected to see an ease of credit. And Ghana Home Loans being a leader in this industry is expected to lead the way. Ghana Home Loans (GHL), a leader in home mortgage, continues to be the frontier in fulfilling dreams of many Ghanaians in homeownership. Since starting business in 2006, it has also provided many existing homeowners with Equity Release mortgages to support their businesses, pay educational fees, improve their properties, or simply pursue other personal hobbies and interests. Ghana Home Loans is a mortgage finance institution which operates under Bank of Ghana’s supervision as a non-bank financial institution. At present, the Company remains the only such institution that focuses exclusively on the provision of mortgage product. Through the Home Completion mortgage and Home Construction mortgage products, Ghana Home Loans has enabled many qualified applican...

Kofi Ahovi

Search This Blog