MTN Group has pledged to intensify infrastructure expansion and strengthen fraud prevention efforts in Ghana, following high level engagements with government and regulatory authorities this week.
Speaking in Accra, Group CEO Ralph Mupita said improving quality of service remains central to MTN’s strategy.
Our commitment is clear. We have 5,000 sites in Ghana that connect our customers. This year alone, we are going to add another 500. That is ten times what we have done in recent times, just this year, to deal with quality of service issues.”
The expansion is expected to address network congestion in both urban and rural areas, where customers have raised concerns about service reliability.
Mupita disclosed that discussions with the Minister for Communication focused on network improvement and future readiness, including the availability of 5G spectrum.
Our belief is that 5G spectrum, when made available, will empower everyday Ghanaians in terms of home connectivity,” he said.
Beyond network investment, MTN has also committed to working closely with the Bank of Ghana to combat mobile money fraud and digital scams.
We are not happy about the scams and fraud,” he stated. “It is not a Ghanaian issue, it is pervasive across markets. We will work with the Bank of Ghana to address it. In some markets, we use social engineering and artificial intelligence to improve our ability to deal with scams, particularly in mobile money.”
Mupita added that MTN is positioning itself as a partner to government agencies, including the Ghana Investment Promotion Centre, to support efforts to attract foreign capital and strengthen investor confidence.
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