MTN Ghana has issued a public alert urging customers to remain vigilant against increasing cases of online scams and phishing attacks targeting mobile users through WhatsApp messages, SMS links, emails, and fake websites.
In a statement issued in Accra on May 11, the telecommunications company cautioned customers against clicking on suspicious links or responding to messages that request personal or financial information under the guise of account verification, prize claims, or urgent updates.
The company noted that scammers often impersonate trusted institutions, including banks, government agencies, and telecommunications providers, to deceive unsuspecting users into revealing sensitive information.
MTN Ghana advised customers to avoid reacting hastily to unsolicited messages, particularly those that create panic or promise rewards that appear “too good to be true.”
MTN Ghana will never ask for your password, PIN, or full credit card details via a text link or social media message,” the company stressed.
The telecom operator further encouraged users to verify the authenticity of messages independently rather than using contact details provided within suspicious communications.
Customers were also advised to ensure that websites requesting sensitive information display secure indicators such as “https://” and a padlock symbol before entering personal data.
MTN Ghana urged customers who suspect fraudulent activity or believe their information has been compromised to contact customer support through the 100 helpline or report incidents to the police via 0800311311.
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